Questions and straight answers
What people usually ask before their first call. If yours is not here, ask it on the call.
Working with us
Who do you work with?
Founder-led UK limited companies. That means service businesses such as agencies, consultancies, recruiters and professional firms, and property investors who hold their portfolio in one or more limited companies.
Most of our clients turn over between £300,000 and £5 million. If you are smaller but growing quickly, it is still worth a conversation.
Do I need to be based in Manchester?
No. We are based in Manchester and work with clients across the UK. Everything runs online through cloud accounting software, video calls and secure document sharing, so where you are makes no difference to the service.
How quickly will you reply to me?
Every client gets a reply within two working days at most, and usually much sooner. Slow replies are one of the most common complaints about accountants, and you will not have to chase us.
Which accounting software do you use?
Xero is our main platform and we are Xero certified. We also work with QuickBooks and Sage, so if you use one of those you do not have to switch straight away. If moving would genuinely help you, we handle the migration.
Switching accountants
How do I switch from my current accountant?
It is simpler than most people expect. Once you decide to go ahead, we contact your current accountant for professional clearance and the records we need, set up our access with HMRC, and take it from there.
You do not need an awkward conversation. A short email from you to your current accountant is usually enough.
Is it awkward to switch partway through the year?
No. Switching mid-year is normal. We make sure nothing in progress falls through the gap, such as a VAT return or a filing deadline, and agree clearly with your previous accountant who finishes what.
My books are behind. Can you still help?
Yes. Catching up is a large part of what we do. We review where things stand, tell you plainly what needs fixing and what it will involve, then bring everything up to date before moving you onto a monthly routine.
Pricing
How do you price your work?
Every engagement is scoped to the business. After our first call we send a written proposal, usually with two options, each with a fixed monthly or project fee.
You know the cost before any work starts, and it only changes if what you need from us changes.
Why are there no prices on the website?
Two businesses with the same turnover can need very different things. A published price would either be wrong for you or come with a long list of exceptions.
We would rather understand your situation first and give you an accurate fixed fee than a guess.
Is the first call free?
Yes. The first call is free and there is no obligation. It is a chance to talk through your situation and see whether working together makes sense.
Services
What is the difference between an accountant and a fractional CFO?
An accountant makes sure your accounts and tax are right and filed on time. A fractional CFO looks forward. That means cash flow forecasts, pricing, hiring decisions, funding and planning for growth, on a part-time basis and without the cost of a full-time finance director.
Many clients start with one and add the other as the business grows.
Do I need monthly management accounts?
If you are making decisions about hiring, pricing or investment, yes. Monthly accounts show your real profit, your margins and your cash position while there is still time to act on them, rather than months after your year end.
Do you do self assessment for sole traders?
Yes. Alongside our work with companies, we prepare and file self assessment returns for sole traders. We also handle Making Tax Digital quarterly updates where they apply.
Can you help if HMRC has contacted me?
Yes. Whether it is a letter, a penalty or a compliance check, the earlier you get advice the more options you have. We review what HMRC has asked for, explain what it means for you, and deal with HMRC on your behalf as your registered agent.
Ready to talk it through?
A 15 minute call. Free, and no obligation. You will come away knowing where you stand, whether or not we work together.