Complaints procedure

We aim to give every client a careful, reliable service. If something has gone wrong, we want to know so we can put it right.

How to complain

Please write to Kashif Suleman at info@askadvisors.co.uk, setting out what happened, what you are unhappy about and what you would like us to do. It helps to include any relevant dates and documents.

What happens next

• We will acknowledge your complaint in writing within five working days.
• We will look into it carefully, reviewing the file and any correspondence.
• We will send you a full written response within 30 days, explaining what we found and what we will do. If we need longer, we will tell you why and when you can expect to hear from us.

Making a complaint will not affect the way we treat you or the service you receive.

If you are not satisfied

ASK Advisors Ltd is run by an AAT Licensed Accountant. If you are not happy with our response, you can refer your complaint to the Association of Accounting Technicians (AAT). Details of how to do this are on the AAT website.